Fayzeh
About

A little about me.

photo of fayzeh
Story

Marhaba! I'm Fayzeh, a people and change enthusiast who believes in shaking things up to make workplaces more human, thoughtful, and impactful.

With a Master's in Innovation & Entrepreneurship and over 8 years of experience across logistics, consultancy, change management, and HR, my work sits at the intersection of psychology, people, and organizations.

I'm fascinated by how individuals grow, how teams evolve, and how organizations transform when people are truly at the center.

Along the way, I've had the privilege of mentoring founders, leading workshops, and teaching. Experiences that continue to shape how I think about leadership, learning, and growth.

What drives me most is developing people, designing learning experiences that actually stick, and turning complex challenges into practical solutions.

Always happy to connect, to exchange ideas, collaborate, mentor (or be mentored), and build more human-centered workplaces together.

Experience
A timeline of the work that shaped how I think about people.
  1. Mar 2026toPresent

    Instructor

    Teaching
    Al Hussein Technical University (HTU)
  2. Jan 2026toPresent

    Part-time SHRM Lecturer

    Teaching
    Morgan International
    • Appointed as a part-time SHRM Lecturer.
  3. Oct 2024toMar 2026

    Freelance Instructor

    Teaching
    Morgan International·Amman, Jordan
  4. May 2025toFeb 2026

    Organizational Development Specialist

    HR
    General Deluxe Electronics
    • Led the design and implementation of 4 HR policies, embedding practices supporting 200 employees.
    • Streamlined payroll across two departments, enabling salary processing 11 days earlier.
    • Advised leadership on org structure; led the redesign of the company salary framework.
    • Partnered with management on performance, engagement, and organizational effectiveness.
  5. Sep 2024toFeb 2025

    University Lecturer

    Teaching
    German Jordanian University
    • Delivered applied courses to 70+ students focused on people and managerial challenges.
    • Integrated employability and leadership communication skills into course design.
  6. Oct 2023toOct 2024

    Quality and Excellence Engineer

    Quality
    Quality Professionals
  7. Oct 2023toAug 2024

    Quality Specialist

    Quality
    Q.Pros
    • Assessed digital and service operations, identifying quality and performance gaps.
  8. Aug 2022toAug 2023

    Business Analyst, Transport Partnerships

    Change
    Armoush Group·Amman, Jordan
  9. Jan 2021toAug 2023

    Quality Process Manager & Change Management

    Change
    CMA CGM·Amman, Jordan
    • Managed 3 projects across quality, change management, and internal controls.
    • Enhanced processes across 8 departments. Performance up to 85%.
    • Boosted the agency scorecard from 4th to 2nd in the Levant region.
    • Reduced customer complaints by 70% through a locally built website.
  10. Jan 2021toAug 2023

    Change Management Specialist

    Change
    CMA CGM
    • Led training and change initiatives for 50 employees. Adoption & performance up 40%.
    • Redesigned workflows; regional scorecard from 65% to 85%.
    • Supported culture and engagement initiatives across 9 teams and regions.
  11. Sep 2017toAug 2019

    Internal Auditor

    Quality
    CMA CGM·Jordan
    • Audited departmental procedures; investigated non-conformities to root cause and tracked remediation.
  12. Sep 2017toAug 2019

    Sales Executive

    Sales
    CMA CGM·Amman, Jordan
    • Managed top 10 international freight forwarders.
    • Provided rates, negotiated, and closed deals.
    • Retained 3 VIP customers through quality service; grew local portfolio of 20+ customers.
Toolkit

Skills

Talent Management
Strategic Initiatives
Stakeholder Engagement
Change Management
Learning & Development
Organizational Design
Workshop Facilitation
Coaching & Mentoring

Languages

  • ArabicNative
  • EnglishFull Professional
  • ChineseElementary

Certifications

  • 01SHRM-CP
  • 02Change Management Specialist
  • 03Sales & Customer Service Development
  • 04IELTS
  • 05edX Introduction to Cloud Computing
  • 06Fundamentals of Digital Marketing

Education

  • MSc, Innovation & Entrepreneurship
    Antwerp Management School · 2019 to 2020
  • BBA, Business Administration & Management
    Princess Sumaya University for Technology · 2013 to 2017

Looking for a thinking partner on people, change & learning?

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